Question 1

When will my order arrive?

Accepted Answer

Please allow 3-5 days processing time and then it would depend on the shipping choice you have chosen. We give you couple of choices to accommodate you’re appointment schedules. If there is any issues or concerns, please feel free to email us to follow up on your order. We will send you updates via the email address you provided that will allow you see the status of your order as we process and we use Fed-ex shipping.

Question 2

Where do you ship?

Accepted Answer

We ship Internationally and all over the USA.

Question 3

How long will my bundles last?

Accepted Answer

This all depends on your care for the bundles but with good maintenance your hair can last from 9-12 months. You should wash hair before install, as it is real hair and it best after a fresh wash.  You will need to wash regularly, use good conditioner , seal your wefts to avoid shedding that may occur from an install and always consult your hairstylist for all dying concerns.

Question 4

How many bundles will I need?

Accepted Answer

This is subject to the fullness you would like to achieve and the type of style you choose.  Each  bundle is 4oz or 120 grams, so the longer the length of the bundle would require more bundles to achieve a full look. Also the type of style. For example, a 360 frontal would not require as many bundles as a 13x6 frontal. We would not suggest using less than 3 bundles with any style.

Question 5

Can I color my bundles?

Accepted Answer

Yes of course.  Our hair is real unprocessed hair, so if your stylist can dream it, our hair can achieve it. Please just consult with a professional as all sells are final due to the nature of our product.

Question 6

Do you offer wholesale pricing and professional discounts?

Accepted Answer

Yes please emails us directly and we can discuss these prices with you.

Question 7

Do you really donate to charity?

Accepted Answer

Yes we most definitely do. We are firm believers in giving back to those less fortunate. Quarterly, we will choose a charity or group in need that we will help. We will also post an update on how your purchase was able to help someone in need to the website . We also take suggestions as where you believe we could be of help, so please email us with any suggestions.

Question 8

What is your refund policy?

Accepted Answer

Unfortunately, due the nature of our product no refunds are given so please ask all the necessary questions before each purchase. If product is in original packing , exchanges can be given, on a case by case basis. We back our product with a 100% guarantee that you will love it. We will do our best to match the bundles in pattern and texture but no two bundles are the same as they are single donor bundles.

Frequently asked questions